Return and Refund Policy (14-Day Window)
Effective Date: 2023-09-05
Thank you for shopping with Charge Mods. We value your satisfaction and want to ensure that your shopping experience is pleasant. Please read our Return and Refund Policy carefully to understand your rights and responsibilities when it comes to returning products.
1. Return Eligibility
Our return policy covers products that meet the following criteria:
1.1. Unused and Unmodified: The product must be unused, unmodified, and in its original condition as it was received.
1.2. Original Packaging: The product must be returned in its original packaging, including all accessories, tags, and labels.
1.3. Damaged During Shipping: If a product arrives at your doorstep in a damaged condition due to shipping, it is eligible for return.
2. Initiation of Return
To initiate a return, please follow these steps:
2.1. Contact Us: Notify our customer support team within 30 days from the date of delivery by sending an email to email@example.com or by calling 972-200-1694. Please provide your order number, a detailed reason for the return, and clear photos of any damaged items.
2.2. Approval: Once your request is received, we will review it and determine if your product is eligible for return based on the criteria mentioned in section 1.
2.3. Return Authorization: If your return is approved, we will provide you with a return authorization and instructions on how to proceed.
3. Return Process
Follow these steps to complete the return process:
3.1. Pack the Product: Carefully pack the product in its original packaging along with all accessories, tags, and labels.
3.2. Include Return Authorization: Include the provided return authorization with the package.
3.3. Shipping: A return label will be provided via email for download and print. Attach return label to the original packaging ensuring all other shipping labels have been removed and drop with carrier.
3.3.a – Local Returns: Return the product directly to the store at 4115 Billy Mitchell Dr, Addison, TX 75004 for full refund or exchange.
4. Inspection and Refund
Upon receiving your returned product, we will inspect it to ensure it meets the eligibility criteria outlined in section 1. If the product passes the inspection:
4.1. Refund: We will initiate the refund process. Refunds will be processed to the original payment method used for the purchase.
4.2. Timelines: Please allow up to 5 business days for us to process your refund after receiving the returned product. The exact timeline may vary based on your payment method and financial institution.
5. Non-Returnable Items
The following items are non-returnable:
- Personalized or customized products
- Gift cards
6. Contact Us
If you have any questions or need assistance with your return, please contact our customer support team at firstname.lastname@example.org or 972-200-1694.
By shopping with Charge Mods, you acknowledge that you have read, understood, and agreed to this Return and Refund Policy. We reserve the right to update or modify this policy at any time, so please review it periodically for any changes.
4115 Billy Mitchell Drive
Addison, TX 75001.